Go to Canada Store
How do I get support for or replace a defective Point Pod Pop-Up Outlet unit?
If your Point Pod unit is malfunctioning and needs to be replaced under warranty:
1. Submit a Support Ticket:
- Submit a ticket directly with Point Pod to get expert support or to start a warranty replacement here - https://pointpod.com/au/warranty-and-returns-form-us/
2. Preparation:
- Place masking tape on the old unit to mark the alignment for the new unit.
- Raise the Point Pod to the open position and turn off the power at the wall. Unplug the unit.
3. Removal:
- Loosen the clamp holding the Point Pod and carefully lift the unit out of its housing.
- Flip the unit over and unscrew the two screws holding the top cup in place. Remove the top cup from the defective unit.
4. Installation of New Unit:
- Align the top cup with the new Point Pod unit using the masking tape markers for reference.
- Flip the unit over and unscrew the two screws holding the top cup in place. Remove the top cup from the defective unit.
- Reinsert the Point Pod into its housing, aligning it with the marked position, and tighten the clamp to secure it.
5. Final Steps:
- Plug the unit back in and wait for the electronics to calibrate (approximately 30 seconds).
- Test the functionality by pressing down on the Point Pod. It should smoothly retract and rise.
Replacing a Point Pod is straightforward if you follow these steps, ensuring minimal disruption to your kitchen or workspace.
Point Pod Connect users can enjoy a seamless and hassle-free experience with their pop-up outlets by addressing these common issues. Whether it’s crumbs, alignment issues, or spills, knowing how to troubleshoot effectively will help keep your Point Pod running smoothly for years to come.