How Do I Make an Exchange or Return?

Make an Exchange

Exchanges are managed as a return, followed by a purchase.

Return Policy

ProductReturn PolicyRestocking FeeNo Returns After
In-Drawer Outlets (Blade Series, Trio Series)60 Days25% after 60 days90 Days
Safety Outlets (Safety Interlock, Safety Disconnect, Fire Guard Series)60 Days25% after 60 days90 Days
Discreet Outlets (Prado, Sillites)30 DaysN/A30 Days
Custom Outlets0 DaysN/A0 Days
Pop-Up Outlet Series (Docking Drawer, Hubbell, Point Pod)30 DaysN/A30 Days
Canisters60 Days25% after 60 days90 Days
Pre-Configured Drawers0 DaysN/A0 Days
Accessories (Cover Plates, Replacement Switch, Installation Tool, Spacer)60 Days25% after 60 days90 Days
Everything else30 daysN/A30 Days

Start a Return

Returns must be in a re-saleable condition and align with the return policy for that particular product (see chart above). The customer is responsible for return shipping costs. If you purchased from Amazon, Lowes, or Build.com, please initiate your return with them under their return policy. Start your return by clicking on one of the buttons below:

At Docking Drawer, customer satisfaction is our top priority. Please don't hesitate to call or email with any other questions.